Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $17.50
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
DKN Hotels is a renowned hospitality company recognized for delivering exceptional guest experiences through its well-maintained and welcoming accommodations. As a preferred choice for travelers seeking comfort and excellent service, DKN Hotels prides itself on maintaining high standards in all facets of its operations, ensuring guests feel valued and well-cared for during their stay. The company consistently fosters a warm environment that combines professionalism with a friendly atmosphere, making every guest feel at home. With its emphasis on customer satisfaction and operational excellence, DKN Hotels stands as a leader in the hospitality sector, catering to a diverse clientele ranging from... Show More
Job Requirements
- Minimum of one year related experience preferred
- Knowledge of hotel front desk operations and procedures desirable
- English speaking
- Good customer service skills
- Communication skills both written and verbal
- Attention to detail
- Ability to prioritize and organize
- Basic accounting procedures
- Typing skills
- Cash register and computer skills
- Dependable
- Standing for long periods of time
- Frequently walking indoors and outdoors
- Ability to bend, stoop, twist, reach, lift and carry up to 20 lbs unassisted
- Awareness of safety and security importance
Job Qualifications
- Minimum of one year of related experience preferred
- Knowledge of hotel front desk operations and procedures desirable
- English speaking
- Good customer service skills
- Strong communication skills both written and verbal
- Attention to detail
- Ability to prioritize and organize
- Basic accounting procedures knowledge
- Typing skills
- Cash register handling skills
- Computer proficiency
- Dependable
- Friendly and courteous demeanor.
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet arriving guests and complete established check-in procedures on a daily basis
- Facilitate guest departures by following established procedures to close guest accounts and determine future room availability
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures to present accurate charges
- Courteously answer inquiries and accept reservations both in person and over the phone utilizing DKN's reservation guidelines
- Accurately and professionally communicate hotel rates and information, use suggestive selling techniques, and create value for guests
- Maintain good guest relations by staying informed of all in-house and area functions to answer questions and concerns promptly
- Operate PBX equipment by handling incoming and outgoing calls, setting wake-up calls, and communicating with guests
- Control cash and credit transactions at the front desk, maintaining responsibility for personal bank as per hotel policy
- Process guest mail, messages and faxes by sorting, notifying, and distributing to guests and mailboxes
- Contribute to maintaining department and front desk log books to enhance communication and operations
- Provide assistance to other team members and departments to support overall departmental and hotel performance
- Deliver DKN's "Home Away From Home" experience
- Perform other duties as assigned by management.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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