Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.50
Work Schedule
Flexible
Benefits
Incentives
Paid Time Off
hotel discounts
Free room nights
Mentorship programs
Health Insurance
Dental Insurance
Job Description
Drury Hotels is a renowned hospitality company dedicated to providing exceptional experiences for its guests and team members alike. Located at 5175 28th Street SE, Grand Rapids, Michigan, Drury Hotels combines a commitment to quality service with a supportive work environment where employees can thrive and grow. Established as a prominent player in the hotel industry, Drury Hotels prides itself on a culture that values respect, integrity, and the well-being of its staff as much as it values guest satisfaction. With a strong emphasis on career development and employee recognition, Drury Hotels fosters a workplace where opportunities abound for those... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- basic math skills for cash handling
- ability to multitask and manage time effectively
- strong communication and interpersonal skills
- availability to work flexible hours, including weekends and holidays
Job Qualifications
- Warm and friendly manner in relating to and interacting with the public
- demonstrated attention to detail while handling multiple tasks simultaneously
- familiarity with handling money, making change, and using office machines in day-to-day activities
- ability to speak and receive direction in English, both written and verbal
- willingness and ability to work alone as scheduled
Job Duties
- Serve as the happy, helpful face of our hotel to guests entering and departing our front door
- ensure exceptional, positive experiences for our diverse team members and guests
- assist guests in a friendly, efficient, courteous, and professional manner
- perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
- assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set up, guest service as a host or bartender, and clean-up
- present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture
- ensure an exceptional guest experience by providing courteous, friendly service with a +1 Service attitude
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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