Drury Hotels Company, LLC logo

Guest Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $13.75 - $17.25
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Work Schedule

Flexible
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Benefits

Incentives
Work-life balance
career growth
Health and well-being
Retirement
Award-winning workplace
Paid Time Off

Job Description

Drury Hotels is a prominent hospitality company recognized for its commitment to providing exceptional guest experiences and a supportive workplace for its employees. With numerous properties across the United States, Drury Hotels has earned a reputation for combining quality service with a welcoming atmosphere where both guests and team members feel valued and appreciated. Located at 4310 The 25 Way Northeast in Albuquerque, New Mexico, this location offers a vibrant community atmosphere coupled with ample opportunity for career growth within the hospitality industry.

At Drury Hotels, the employment experience goes far beyond just securing a position. The company fost... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Ability to work flexible hours including weekends and holidays
  • Strong interpersonal and communication skills
  • Basic computer proficiency

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction in English both written and verbal
  • Willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service including food preparation, setup, guest service as host or bartender, and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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