Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.75
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company known for providing exceptional guest experiences through its portfolio of hotels, resorts, and vacation properties. The company's commitment to service excellence and hospitality innovation has established it as a trusted brand within the hotel industry. Sonesta hotels focus on delivering comfortable accommodations, quality amenities, and personalized guest services that cater to a diverse range of travelers, from business professionals to leisure tourists. The culture at Sonesta emphasizes teamwork, respect, and the pursuit of excellence, making it an attractive employer for individuals passionate about hospitality and customer service.
The position of Guest Service... Show More
The position of Guest Service... Show More
Job Requirements
- High school diploma or equivalent required
- one year of previous hotel experience or retail customer service preferred
- previous extended stay industry experience preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- required to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational, and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions including posting charges, completing reports, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- follow the overall seasonal demand reservation strategy regarding room type and pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and management
- service hotel shoppe and pour areas ensuring guests receive products and services, complying with laws
- ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- issue, control, and release guest safe-deposit boxes
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: