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Commonwealth Hotels

Guest Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.50 - $17.00
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Work Schedule

Weekend Shifts
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Benefits

exclusive discounts
professional growth
Employee assistance program
Jury duty leave
Bereavement leave

Job Description

The Courtyard Memphis East Bill Morris Parkway is a vibrant hotel located in the heart of East Memphis, offering a strategic location just minutes from Memphis Airport, FedEx Headquarters, and International Paper. As part of the globally recognized Marriott brand, the hotel promises a work environment rich in professional development, comprehensive training, and career advancement opportunities. The hotel caters to a diverse clientele, including business travelers and vacationing families, reflecting the dynamic nature of the hospitality industry in this region. Whether serving gourmet meals at the Courtyard Bistro or supporting a range of business and private events, employees play a... Show More

Job Requirements

  • Previous experience in customer-facing roles
  • Familiarity with using computers and software systems
  • Strong verbal and written communication skills
  • Experience handling guest complaints or resolving conflicts
  • Ability to multitask
  • High school diploma or equivalent
  • Availability for evening, weekend, and holiday shifts

Job Qualifications

  • Previous experience in customer-facing roles
  • Familiarity with reservation or property management systems
  • Strong verbal and written communication skills
  • Experience handling guest complaints
  • Ability to manage multiple tasks simultaneously
  • Hospitality or front desk experience preferred
  • High school diploma or equivalent
  • Flexibility to work irregular hours including evenings, weekends, and holidays

Job Duties

  • Guest check-in and check-out
  • Reservations management
  • Customer service
  • Payment processing
  • Communication hub
  • Providing information
  • Problem-solving
  • Maintaining records
  • Promoting hotel services
  • Ensuring security

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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