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Drury Hotels

Guest Service Agent

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $12.75 - $16.00
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Work Schedule

Flexible
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Benefits

quarterly bonuses
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)

Job Description

Drury Hotels is a distinguished hospitality company known for its commitment to delivering excellent guest experiences while fostering a positive and supportive work environment for its employees. Located at 2715 N. Glenstone in Springfield, Missouri, Drury Hotels has established itself as a reputable brand in the hotel industry, emphasizing a culture of belonging, growth, and recognition. The company is consistently recognized as an outstanding workplace, notably ranked among Newsweek's America’s Greatest Workplaces for 2025, reflecting its dedication to employee satisfaction and development.

Drury Hotels is currently seeking enthusiastic individuals to join their team at the Springfield location, offering a competi... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in hospitality or customer service preferred
  • strong communication skills
  • ability to multitask effectively
  • dependable and punctual
  • ability to work flexible hours including weekends and holidays

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • demonstrated attention to detail while handling multiple tasks simultaneously
  • familiarity with handling money, making change, and using office machines in day-to-day activities
  • ability to speak and receive direction in English both written and verbal
  • willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • perform front desk related functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • assist with breakfast and 5:30 p.m. Kickback service including food preparation, set up, guest service as host or bartender, and clean-up
  • present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • ensure an exceptional guest experience by providing courteous, friendly guest service with a plus one service attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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