Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
Short term disability insurance
long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company with a strong reputation for delivering exceptional guest experiences. With hotels and resorts across the world, Sonesta prides itself on blending luxury, comfort, and personalized service to meet the diverse needs of its guests. As an established player in the hotel industry, Sonesta focuses on creating welcoming environments that foster relaxation, productivity, and memorable stays for business and leisure travelers alike. The company emphasizes innovation, community involvement, and sustainability as pillars of its corporate philosophy, aiming to exceed guest expectations through dedicated staff and superior facilities.
The Guest Services Agent (GSA) pl... Show More
The Guest Services Agent (GSA) pl... Show More
Job Requirements
- High School diploma or equivalent
- One year of hotel or retail customer service experience preferred
- Ability to speak, read, and write fluent English
- Valid driver’s license required
- Willingness to obtain ServSafe and possibly TIPS certification
- Ability to stand, bend, climb, kneel, and move about frequently
- Ability to lift up to 50 pounds
- Availability to work mornings, evenings, weekends, and holidays
- Professional communication skills
- Experience with front desk technology systems a plus
Job Qualifications
- High School diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background in the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing cashier and other reports, preparing deposits, and securing the assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- Up-sell rooms where possible to maximize revenue
- Follow seasonal demand reservation strategy regarding room type and pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and management
- Service the shoppe and the pour ensuring guests receive hotel services and products
- Ensure guest special requests are fulfilled and proper delivery of guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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