Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $17.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Jury duty leave
Bereavement leave
Professional development opportunities
Job Description
Embassy Suites Akron Canton Airport is a distinguished full-service Hilton hotel located in North Canton, Ohio, just off Interstate 77 and only two miles from Akron-Canton Airport. This establishment has earned multiple prestigious accolades including awards from Hilton, TripAdvisor, and has even been recognized as Hotel of the Year. It stands as a beacon of excellence in hospitality within the region, attracting a diverse clientele that ranges from business professionals to vacationing families. Situated conveniently near popular attractions like Belden Village Mall and the Pro Football Hall of Fame, the hotel offers both guests and employees a fantastic environment to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer-facing roles preferred
- Strong interpersonal and communication skills
- Familiarity with property management systems is a plus
- Ability to handle multiple tasks in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Experience in conflict resolution and guest service
- Willingness to uphold safety and security protocols
Job Qualifications
- Previous customer-facing experience in hospitality, retail, or food service
- Familiarity with computer systems, especially property management or reservation software
- Strong verbal and written communication skills
- Ability to handle guest complaints and resolve conflicts calmly
- Experience managing multiple tasks simultaneously
- High school diploma or equivalent
- Adaptability to work irregular hours including evenings, weekends, and holidays
Job Duties
- Guest check-in and check-out assistance
- Handling room reservations, cancellations, and modifications
- Responding to guest inquiries, complaints, and special requests
- Processing payments accurately including room charges and refunds
- Coordinating with housekeeping and maintenance departments
- Providing information about hotel amenities and local attractions
- Resolving guest concerns effectively and escalating when necessary
- Maintaining accurate records in the property management system
- Promoting hotel services and amenities
- Ensuring safety and security protocols are followed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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