Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a reputable hotel management company known for its commitment to delivering exceptional hospitality services across various hotel brands. As a hospitality-focused company, HHM Hotels prides itself on fostering an inclusive and guest-centric environment where both employees and guests experience the highest standards of service. The company emphasizes strong values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide its operations and culture. HHM Hotels manages an array of hotels that cater to diverse guest needs with a strong focus on sustainability, quality, and a welcoming atmosphere.
The ... Show More
The ... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- Register guests and assign hotel rooms
- Establish payment methods and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change
- Transmit and receive messages using telephone or PMS system
- Respond to guest requests timely
- Receive and resolve guest complaints, escalate to supervisor as necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities including balancing accounts and audits
- Work toward increasing guest satisfaction scores
- Practice safe work habits and follow MSDS and OSHA standards
- Assist in the breakfast area or with guest luggage when needed
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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