Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.90
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a well-established hospitality company recognized for delivering exceptional guest experiences through its portfolio of hotels. Known for its commitment to quality service and sustainability, HHM Hotels maintains a strong reputation in the hospitality industry by creating welcoming and comfortable environments for travelers and guests worldwide. The company emphasizes values such as excellence, agility, personal accountability, and heartfelt hospitality, making it a desirable employer for those passionate about the hotel industry and customer service.
The Guest Service Agent position at HHM Hotels is a crucial role dedicated to ensuring guests receive the highest standard of service upo... Show More
The Guest Service Agent position at HHM Hotels is a crucial role dedicated to ensuring guests receive the highest standard of service upo... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change
- Transmit and receive messages using telephones or the PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing them
- Practice safe work habits and follow OSHA standards
- Assist in breakfast area or with luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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