Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Career development opportunities
Retirement Plan
employee recognition programs
Job Description
Fairfield Inn (LHP Madison2) located in Madison, WI, is a reputable hospitality establishment renowned for its commitment to exceptional guest experiences and high service standards. As part of an expansive hotel portfolio, this brand has earned a reputation for delivering quality accommodations, comfort, and attentive customer service. The company prides itself on its inclusive culture, dedicated team environment, and ongoing professional development opportunities for its employees. With a strategic focus on personalized service, the Fairfield Inn brand continually adapts to meet the evolving needs of travelers whether visiting for business or leisure. Their approach fosters loyalty both among guests and... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Ability to provide excellent guest service
- Strong communication skills
- Basic computer proficiency
- Ability to work flexible schedules including weekends
- Professional appearance
- Ability to handle multiple tasks and prioritize effectively
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle stressful situations calmly
- Basic knowledge of reservation and point-of-sale systems
- Professional appearance and demeanor
- Ability to work flexible hours including weekends and holidays
Job Duties
- Greet and register guests, assign rooms, and process payments
- Handle reservations, incoming calls, messages, and guest inquiries
- Provide local area information and assist with dining, transportation, and tour arrangements
- Maintain accurate guest records and perform shift reports
- Ensure all guest requests are addressed promptly and courteously
- Promote hotel services using suggestive selling to maximize revenue
- Follow service standards, dress code, and safety procedures
- Assist with front desk operations, including PBX and reservationist duties as needed
- Create a welcoming environment through professional communication and attention to detail
Job Qualifications
Experience
No experience required
Job Location
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