Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Diversity and inclusion initiatives
Employee wellness programs
Job Description
Kimpton Hotels is a distinguished boutique hotel brand renowned for its innovative approach to hospitality, born from a rebellious spirit that challenges impersonal and generic service. Established in San Francisco in 1981 by founder Bill Kimpton, the company set out to create environments that foster heartfelt, human connections, making each guest and employee feel genuinely valued. This ethos of meaningful and personal experiences remains at the core of the Kimpton culture today, emphasizing creativity, self-leadership, and individuality among its staff. By encouraging employees to bring their unique talents and personalities to the workplace, Kimpton creates a vibrant, engaging, and supportive... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure, dealing with many arrivals and departures in a short period
- Familiar with hotel systems and operations with ability to enter information accurately
Job Qualifications
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role is preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure, dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations, and the ability to enter information accurately
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost & found articles accompanied by a completed lost & found report
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: