Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
This esteemed hotel is renowned for delivering exceptional hospitality services and creating memorable guest experiences. Known for its commitment to quality, genuine service, and attention to detail, it stands as a prominent player in the hospitality industry. The organization is driven by core guiding principles which include Associate Engagement, Presentation of the Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community and Global Focus. These principles shape a workplace culture that nurtures growth, fosters integrity, and values every team member's contribution to the guest journey.
As a Front Desk Agent or Guest Service Agent, you will play an ... Show More
As a Front Desk Agent or Guest Service Agent, you will play an ... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- Previous experience in hotel front office operations preferred
- Proficiency in English required, bilingual is an asset
- Excellent written and verbal communication, coaching and interpersonal skills
- Strong guest service orientation, utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
- Must have open availability to work weekends and holidays
- Frequent walking and standing during shift
- May occasionally exert up to 25 pounds lift, carry, push, or pull objects
Job Qualifications
- Previous experience in hotel front office operations preferred
- Proficiency in English required, bilingual is an asset
- Excellent written and verbal communication, coaching and interpersonal skills
- Strong guest service orientation, utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
- Must have open availability to work weekends and holidays
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments
- Issue keys while ensuring utmost safety and confidentiality
- Maintain and protect guest privacy and discretion
- Settle guest accounts while ensuring all services standards are followed
- Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- Drive revenue through room upsells and cross-promotion of other hotel outlets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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