Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Employee assistance program
Job Description
Our establishment is a well-regarded hotel committed to providing exceptional guest experiences through friendly and efficient service. We pride ourselves on maintaining a welcoming atmosphere for every visitor, ensuring comfort and satisfaction at every stage of their stay. As part of a larger hospitality group, our hotel emphasizes quality, attention to detail, and a professional team dedicated to upholding the highest standards in lodging services. We offer a dynamic work environment where teamwork and professionalism are valued and promoted. The position we are hiring for is a Guest Service Agent role, which is crucial to our mission of delivering outstanding... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Ability to work flexible shifts including evenings, weekends, and holidays
- Good communication skills
- Basic computer proficiency
- Ability to handle cash responsibly
- Ability to maintain confidentiality
- Physical ability to perform duties such as standing for long periods
- Must be punctual and reliable
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to handle cash accurately
- Proficiency in computer and switchboard operations
- Knowledge of local area and attractions is a plus
- Ability to handle guest complaints and resolve issues professionally
- Basic understanding of emergency procedures
- Detail-oriented and well-organized
- Friendly and approachable demeanor
Job Duties
- Be ready to begin work at the specified time
- Greet guests
- check them in and out with friendliness, speed and accuracy
- Maintain all paperwork as required by your shift
- Initial and date when applicable
- Maintain accuracy in handling cash
- Responsible for the cash drawer and balancing shift report
- Know how to handle money and make changes correctly
- Operate switchboard and transfer calls as required by shift
- Keep all business confidential on and off duty
- Know room rates, locations, and furnishings of all rooms
- Know physical make-up of building interior and exterior
- Promote membership in the franchise’s membership club
- Help secure lodging for guest by referrals when hotel is full
- Know what attractions, restaurants, and events are available
- Be familiar with the specific publications and maps for providing directions
- Be polite and present a friendly and caring image
- Take and record reservations with accuracy, confirm as requested
- When a guest checks out, inquire if you can be of help to them in making lodging reservations for another property
- Check credit cards and guaranteed reservations for validity and acceptability
- Know status of reservations on a daily and future basis
- Be able to handle guest complaints
- Know emergency procedures and how to respond
- Be familiar with the fire system and how to shut it off in case of false alarm
- Each employee is part of the hotel security team and responsible for reporting any potential hazards
- Investigate any alleged injuries on the premises and complete incident or accident reports
- Know where gas, electric, water cut off, and breakers are located
- Know location of emergency lights
- Keep lobby and office area clean at all times
- Know computer operations including shut down procedures
- Set up and maintain continental breakfast
- Know how to make coffee properly
- Know location of ADA box and how to use it
- Complete call back sheet and file
- Complete room availability form
- Complete comment log for your shift
- Complete shift verification form
- Perform all other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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