Essex Hotel Management LLC logo

Guest Service Agent

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Flexible Schedule
Employee Discounts
Paid training
Career development opportunities
inclusive workplace environment

Job Description

The Hampton Inn and Suites, managed by Essex Hotel Management, is a reputable and well-established hotel known for delivering superior hospitality services to a diverse clientele. As part of the renowned Hampton brand, this hotel offers comfortable accommodations with modern amenities designed to provide guests with a pleasant and memorable stay. Located in a convenient and accessible location, the Hampton Inn and Suites caters to business travelers, families, and tourists alike, ensuring exceptional service and satisfaction for every visitor.

Essex Hotel Management has been a leader in hotel operation and management for nearly three decades, with a solution-driven approach th... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and accuracy
  • Proficient in Microsoft Office and other computer programs
  • Ability to work a flexible schedule, including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and accuracy
  • Proficient in Microsoft Office and other computer programs
  • Ability to work a flexible schedule, including weekends and holidays

Job Duties

  • Greet guests and visitors with a warm and welcoming demeanor
  • Check guests in and out of the hotel, ensuring accuracy of information and timely processing
  • Answer phone calls and respond to emails in a timely and professional manner
  • Provide information about hotel amenities, services, and local attractions
  • Handle guest complaints and resolve issues in a timely and effective manner
  • Maintain a clean and organized front desk area
  • Assist with administrative tasks as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location