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Commonwealth Hotels

Guest Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Next Day Pay
Employee assistance program
vacation days
Personal Days
Holiday pay

Job Description

Residence Inn Dayton Beavercreek is a distinguished extended-stay hotel situated in the vibrant area of Beavercreek, Ohio. As part of the globally recognized Marriott brand, this hotel benefits from a strong reputation for quality and excellence in hospitality. The hotel is ideally located near key local attractions and institutions such as Wright Patterson Air Force Base and Wright State University, making it a popular choice for business travelers, military personnel, and families alike. Residence Inn Dayton Beavercreek focuses on providing personalized guest experiences, ensuring each visitor feels welcomed and valued throughout their stay. The hotel is also recognized by the... Show More

Job Requirements

  • previous experience in customer-facing roles such as hospitality, retail, or food service
  • strong interpersonal skills and focus on exceptional service
  • familiarity with computers and reservation or property management software
  • strong verbal and written communication skills
  • experience resolving guest complaints or conflicts
  • ability to multitask and manage multiple responsibilities
  • willing to work weekends and holidays
  • high school diploma or equivalent
  • preferred hospitality or front desk experience
  • ability to adapt to irregular working hours

Job Qualifications

  • high school diploma or equivalent
  • previous experience in hospitality or customer-facing roles preferred
  • strong interpersonal and communication skills
  • familiarity with reservation or property management systems
  • ability to handle guest complaints calmly and effectively
  • experience multitasking in a fast-paced environment
  • adaptability to work irregular hours including evenings, weekends, and holidays

Job Duties

  • guest check-in and check-out
  • reservations management
  • customer service
  • payment processing
  • communication hub coordinating with other hotel departments
  • providing information about hotel services and local attractions
  • problem-solving and resolving guest complaints
  • maintaining accurate guest records in the property management system
  • promoting hotel services and upselling amenities
  • ensuring security and safety protocols are followed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location