Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
Company paid Short Term Disability
Company paid Long Term Disability
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company known for its exceptional service, distinguished properties, and commitment to creating memorable experiences for guests. With a portfolio that includes upscale hotels and resorts, Sonesta has earned a reputation for quality and guest satisfaction. Their establishments cater to both leisure and business travelers, offering a blend of comfort, style, and premium amenities. Sonesta prides itself on fostering a welcoming environment where customers feel valued and the team is motivated to maintain high standards of excellence. They invest heavily in their workforce by providing growth opportunities, comprehensive training, and a supportive work culture. This... Show More
Job Requirements
- High school diploma or equivalent
- one year of previous hotel or retail customer service experience preferred
- preferred experience in the extended stay industry
- ability to speak, read, and write fluent English
- strong verbal and written communication skills
- basic mathematical skills preferred
- problem solving and organizational skills preferred
- experience with Microsoft Office and Opera systems preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver’s license
- frequently standing, bending, climbing, kneeling, and moving about the facility
- ability to carry, lift or pull items up to 50 pounds
- frequent handling of objects and equipment
- standing for extended periods
- flexibility to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service experience preferred
- background in extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- ability to obtain ServSafe certification
- ability to obtain TIPS certification if required
- valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- up-sell rooms to maximize revenue
- follow the seasonal demand reservation strategy set by management
- promote teamwork and quality service through coordination with other shifts and departments
- service the shoppe and pour by ensuring guests receive offered products while following local alcoholic beverage laws
- fulfill guest special requests and deliver proper guest services
- issue, control and release guest safe-deposit boxes
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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