Drury Hotels Company, LLC logo

Guest Service Agent

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Flexible
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Benefits

Incentives
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Retirement Plan
Career growth opportunities
quarterly bonuses

Job Description

Drury Hotels is a respected and award-winning hotel chain known for providing exceptional hospitality and a supportive work environment where employees truly belong. Located at 9950 University Plaza Drive in Ft. Myers, Florida, this property embodies the Drury Hotels commitment to valuing its team members and creating memorable experiences for its guests. The company believes that who you are and what you do makes a difference, offering not just jobs but careers where individuals can thrive and feel part of a community. Drury Hotels has been recognized among Newsweek's America's Greatest Workplaces 2025, highlighting its outstanding commitment to employee satisfaction... Show More

Job Requirements

  • Must be 21 or older for shuttle and bar duties
  • Ability to speak and understand English
  • Excellent communication and multitasking skills
  • Reliable and punctual with a positive attitude
  • Ability to handle money accurately
  • High school diploma or equivalent preferred

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Serve as the happy, helpful face of the hotel to guests entering and departing
  • Ensure exceptional, positive experiences for diverse team members and guests
  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set up, guest service (host or bartender), and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture
  • Ensure an exceptional guest experience by providing courteous, friendly guest service with a plus 1 Service attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.