Drury Hotels Company, LLC logo

Guest Service Agent

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $19.48 - $29.22
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Work Schedule

Flexible
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Benefits

Incentives
Work-life balance
career growth
Health Insurance
Dental Insurance
Vision Insurance
Retirement

Job Description

Drury Hotels is a nationally recognized hospitality company dedicated to providing exceptional guest experiences and fostering a supportive work environment for its employees. Located at 4550 North Central Park Blvd in Denver, Colorado, Drury Hotels prides itself on creating a workplace where team members not only have jobs but also a place where they belong and can grow professionally. As a respected name in the hotel industry, Drury Hotels is known for its commitment to quality, integrity, and exemplary customer service. The company’s culture emphasizes valuing employees for both who they are and what they do, ensuring that team members... Show More

Job Requirements

  • high school diploma or equivalent
  • previous experience in customer service or hospitality preferred
  • ability to handle money and perform basic cash handling
  • excellent communication skills
  • ability to multitask and stay organized
  • proficiency in English, both written and spoken
  • flexibility to work various shifts including mornings, evenings, weekends, and holidays

Job Qualifications

  • warm and friendly manner in relating to and interacting with the public
  • demonstrated attention to detail while handling multiple tasks simultaneously
  • familiarity with handling money, making change, and using office machines in day-to-day activities
  • ability to speak and receive direction in English, both written and verbal
  • willingness and ability to work alone as scheduled

Job Duties

  • assist guests in a friendly, efficient, courteous, and professional manner
  • perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set up, guest service (host or bartender), and clean-up
  • present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.