Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Flexible Schedule
Career development opportunities
friendly work environment
Job Description
Our hotel is a member of a renowned boutique hospitality group born in San Francisco, with a rich entrepreneurial spirit that dates back to 1981. Our founder, Bill Kimpton, challenged the traditional, impersonal hotel industry by creating a new standard of boutique hospitality where human connections and heartfelt experiences are at the center. Our passionate team is driven by the purpose of improving lives—whether those of guests, coworkers, owners, or the surrounding community. We value authenticity, creativity, and self-leadership, encouraging each individual to bring their unique personality and talents to work. This approach creates a vibrant, exciting work environment that... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a Front Desk or customer-facing role
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure, dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations
- Ability to enter information accurately
Job Qualifications
- High school diploma or general education degree (GED) required
- Previous experience in a Front Desk or customer-facing role is preferred
- Knowledgeable of immediate area, services, attractions, and events
- Familiar with hotel systems and operations, and the ability to enter in information accurately
- Strong interpersonal and communication skills
- Ability to work well under pressure and manage multiple tasks efficiently
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost & found articles accompanied by a completed lost & found report
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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