Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Access to TELUS health program
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational and professional development
Referral Bonus Program
Job Description
HHM Hotels is a respected hospitality company known for providing exceptional hotel experiences across a variety of locations. With a commitment to excellence, sustainability, and guest satisfaction, HHM Hotels focuses on creating welcoming and comfortable environments for travelers with diverse needs. As a brand, HHM Hotels prides itself on its core values that emphasize the importance of people, service, nimbleness, and ownership in every aspect of its operations. Its reputation for delivering quality stays and personalized guest care has positioned it as a leading name in the hotel industry. Employees at HHM Hotels enjoy working in a dynamic and inclusive... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of property management systems (PMS) preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of property management systems (PMS) preferred
Job Duties
- Greet guests promptly and offer assistance
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, escalating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities including balancing accounts and conducting audits
- monitor guest satisfaction scores and work towards improving them
- practice safe work habits and adhere to MSDS and OSHA standards
- assist in breakfast area or with guest luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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