Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a well-established hospitality company managing a diverse portfolio of hotels dedicated to providing exceptional guest experiences. Recognized for their emphasis on employee development and guest satisfaction, HHM Hotels operates with a commitment to excellence, community, and sustainability. They foster a dynamic work environment designed to empower team members and nurture career growth within the hospitality industry. HHM Hotels values inclusivity, safety, and continuous improvement, positioning themselves as a leading employer in the hotel sector.
The role of Guest Service Agent at HHM Hotels is a vital position responsible for creating positive first impressions by greeting, registering, ... Show More
The role of Guest Service Agent at HHM Hotels is a vital position responsible for creating positive first impressions by greeting, registering, ... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Immediately greet guests and offer to assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes if not available in guest rooms
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- assist in the breakfast area or assist guests with luggage during peak periods or when staffing assistance is required
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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