Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a prominent hospitality company managing a variety of hotels renowned for delivering exceptional guest experiences through dedicated service, high-quality accommodations, and adherence to sustainability standards. The company prides itself on a culture centered around its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. HHM Hotels aims to foster an environment where employees are empowered to grow professionally while ensuring guests receive the highest level of service. With competitive wages, comprehensive benefits, and a strong commitment to employee development, HHM Hotels offers a rewarding workplace for individuals passionate about the... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests and assist with their needs immediately
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities including balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing guest satisfaction
- practice safe work habits and follow MSDS and OSHA standards
- assist in breakfast area or with guest luggage when required
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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