Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
Our organization is a distinguished player in the hospitality industry, renowned for its commitment to genuine service and exceptional guest experiences. Driven by our core Guiding Principles encompassing Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community and Global Focus, we pride ourselves on delivering a welcoming environment both for guests and our team members. We have earned a reputation for exceeding expectations through a culture that values accountability, integrity, attention to detail, superior quality, and service excellence. As a growing hotel company, we are passionate about creating memorable moments for our guests and building... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- must have open availability work weekends and holidays
- frequent walking and standing during shift
- may occasionally exert up to 25 pounds lift, carry, push, or pull objects
Job Qualifications
- Previous experience in hotel front office operations preferred
- proficiency in English required, bilingual is an asset
- excellent written/verbal communication, coaching and interpersonal skills
- strong guest service orientation, utilizing empathy and creative thinking
- ability to work well under pressure
- thrives in a fast-paced environment
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments
- issue keys while ensuring utmost safety and confidentiality
- maintain and protect guest privacy and discretion
- settle guest accounts while ensuring all services standards are followed
- assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- drive revenue through room upsells and cross-promotion of other hotel outlets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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