Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Worker's Compensation
Retirement Plan
Employee assistance program
performance bonuses
Job Description
G Lodging is a reputable hospitality company known for delivering exceptional lodging experiences across its properties. Specializing in providing excellent guest services and comfortable accommodations, G Lodging is dedicated to maintaining high standards of quality and customer satisfaction. The company embraces core values such as integrity, teamwork, and innovation, fostering an environment where employees are encouraged to uphold these principles in every aspect of their work. Positioned in the front office department, the Guest Service Agent role plays a crucial part in ensuring guests receive excellent service from the moment they arrive until their departure. This role is vital for... Show More
Job Requirements
- High school diploma or equivalent
- Six months previous front desk experience preferred but not required
- High school level mathematical aptitude
- Knowledge of standard cash handling procedures
- Knowledge of computerized cash register systems
- Experience in direct customer service
- Fluency in oral and written English
- Ability to read written communications and monochrome computer screens
- Ability to operate computer, calculator, and telephone keyboards
- Ability to follow verbal and written instructions
- Ability to manage multiple tasks simultaneously
- Ability to handle stressful and emotional customer service situations with tact
- Highly organized and detail oriented
Job Qualifications
- High school diploma or equivalent
- Previous front desk experience preferred but not required
- Mathematical aptitude suitable for cash handling procedures
- Knowledge of computerized cash register systems
- Experience dealing directly with the public
- Proficiency in oral and written English
- Ability to read written communiques and monochrome computer screens
- Competent in operating computer, calculator, and telephone keyboards
- Ability to understand and follow verbal and written instructions
- Effective multitasking and communication skills
- Ability to use tact and understanding in customer service situations
- Highly organized with attention to detail
Job Duties
- Greets and completes established check-in procedures for arriving guests using manual and computerized methods
- Facilitates guest departure (check-out) by following established procedures to close guest accounts and prepare rooms for next guests
- Calculates and posts monies, receipts, guest accounts and other credit forms accurately using proper cash handling methods
- Answers inquiries and accepts reservations in person and by telephone, communicates hotel rates and uses suggestive selling techniques
- Maintains good customer relations by staying informed about in-house and area functions to respond to questions and concerns
- Operates PBX equipment to manage incoming/outgoing calls, wake-up calls and paging
- Controls cash transactions at the front desk maintaining responsibility for personal bank as per hotel policies
- Maintains a friendly, cheerful and courteous demeanor at all times
- Performs other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter