Guest Service Agent

Brownsville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $16.00

Work Schedule

Weekend Shifts

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Daily Pay

Life insurance

Travel Discounts

Commuter Benefits

Employee assistance program

Educational development

Referral Bonus

Job Description

HHM Hotels is a renowned hospitality company known for its commitment to providing exceptional guest experiences across its diverse portfolio of hotels. As a leader in the hotel industry, HHM Hotels emphasizes quality service, guest satisfaction, and a supportive work environment. The company prides itself on fostering a culture where employees are valued as key contributors to success, promoting values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. HHM Hotels is dedicated to equality and diversity, standing as an equal-opportunity employer that does not discriminate against individuals based on race, color, gender,... Show More

Job Requirements

High school diploma or equivalent preferred
Previous customer service experience or equivalent training required
Knowledge of PMS systems preferred

Job Qualifications

High school diploma or equivalent preferred
Previous customer service experience or equivalent training required
Knowledge of PMS systems preferred

Job Duties

Greet guests immediately and offer assistance
Register and assign guests to hotel rooms
Establish methods of payment and verify credit
Make and confirm reservations
Compute bills, collect payments, and make change
Transmit and receive messages using telephones or PMS system
Respond to guest requests in a timely manner
Receive and resolve guest complaints, elevating to supervisor if necessary
Secure guests' valuables in hotel safe or safe-deposit boxes
Perform bookkeeping activities, including balancing accounts and audits
Work toward increasing guest satisfaction scores
Practice safe work habits following MSDS and OSHA standards
Assist in breakfast area or with guest luggage during peak times
Ensure overall guest satisfaction
Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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