Drury Hotels Company, LLC logo

Guest Service Agent

Job Overview

briefcase

Employment Type

Hourly
Full-time
Part-time
clock

Compensation

Type:
Hourly
Rate:
Exact $16.00
clock

Work Schedule

Flexible
Day Shifts
diamond

Benefits

Incentives
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Retirement Plan

Job Description

Drury Hotels is a renowned hospitality company known for its commitment to exceptional guest experiences and a positive work environment. With numerous properties across the United States, Drury Hotels stands out in the hotel industry for its award-winning culture and dedication to employee growth and satisfaction. The company has been recognized as one of Newsweek's America's Greatest Workplaces for 2025, underscoring its reputation as a top employer in the hospitality sector. Drury Hotels operates various full-service hotels that provide high-quality amenities and services for travelers and families alike. Located at 815 1st Avenue in Coralville, Iowa, this property is part... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or the hospitality industry preferred
  • Excellent communication skills
  • Basic computer literacy
  • Ability to handle cash transactions accurately
  • Ability to work flexible hours including weekends and holidays

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location