Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
short term disability
long term disability
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a globally recognized hospitality brand committed to providing exceptional guest experiences and outstanding service. Renowned for its diverse portfolio of properties, ranging from luxury resorts to extended stay hotels, Sonesta emphasizes quality, comfort, and guest satisfaction. With a presence across the United States and internationally, Sonesta Hotels has established itself as a leader in the hotel industry by consistently delivering personalized, attentive service and maintaining high standards. The hotel chain promotes a culture of inclusivity, respect, and professionalism, ensuring that both guests and employees feel valued and supported at all times.
The Guest Services Agent (GS... Show More
The Guest Services Agent (GS... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of hotel experience or retail customer service preferred
- Fluency in English
- Ability to work mornings, evenings, weekends, and holidays
- Physical ability to stand for extended periods, bend, climb, kneel, and handle objects
- Ability to carry, lift or pull items weighing up to 50 pounds
- Valid driver's license required
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Responsible to maintain the security of cash, credit card transactions, and guest information
- Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- Up-sell rooms where possible to maximize revenue
- Follow the overall seasonal demand reservation strategy regarding room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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