Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Flexible spending account
Employee assistance program
Job Description
Kimpton Hotels is a renowned boutique hotel brand that was founded on the principles of genuine human connection and heartfelt hospitality. Established in 1981 in San Francisco, Kimpton Hotels has grown with a spirited entrepreneurial culture that values authenticity, creativity, and the unique contribution of every individual. The brand was created as a rebellion against impersonal, generic hospitality experiences, aiming instead to foster meaningful connections between guests and staff alike. Today, Kimpton's culture remains vibrant and welcoming, encouraging employees to bring their full selves to work and share their diverse backgrounds, talents, and personalities. This has cultivated an environment that... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a Front Desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule with availability to work evenings, weekends and holidays
- Ability to work well under pressure managing multiple arrivals and departures
- Familiar with hotel systems and operations and able to enter information accurately
Job Qualifications
- High school diploma or general education degree (GED) required
- Previous experience in a Front Desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule with availability to work evenings, weekends and holidays
- Ability to work well under pressure managing multiple arrivals and departures
- Familiar with hotel systems and operations and able to enter information accurately
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost and found articles accompanied by a completed report
- Open, secure, and balance out daily shift bank, including cash, check, and credit card transactions
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily selling status of the hotel using yield management system
- Attend department meetings once a month
- Communicate by telephone and/or radio with other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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