Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
The hiring establishment is a reputable hotel that prioritizes exceptional customer service and guest satisfaction. As a well-established player in the hospitality industry, this hotel offers comfortable accommodations, a welcoming environment, and a range of amenities designed to enhance every guest's stay. Known for its commitment to quality and guest-centric approach, the hotel fosters a supportive and professional working atmosphere where employees can thrive and grow their careers. The company takes pride in maintaining high standards of service, cleanliness, and safety, ensuring that every guest experience is positive and memorable. The hotel also embraces modern technology and efficient operational procedures... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to handle cash accurately and responsibly
- Strong interpersonal and communication skills
- Basic knowledge of computer operations
- Ability to work flexible shifts including weekends and holidays
- Knowledge of local area and attractions is an asset
- Capability to handle guest complaints professionally
- Understanding of emergency procedures and safety protocols
- Ability to maintain confidentiality
- Physical ability to perform tasks such as standing for long periods
Job Qualifications
- Excellent communication and customer service skills
- Experience with reservation systems and handling guest check-in and check-out processes
- Knowledge of hotel policies and procedures
- Proficient in operating switchboard and multi-line telephone systems
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Familiarity with local attractions and community resources
- Ability to remain calm and professional in stressful situations
- Basic first aid knowledge is a plus
Job Duties
- Be ready to begin work at the specified time
- Greet guests and check them in and out with friendliness, speed and accuracy
- Maintain all paperwork as required by your shift, initial and date when applicable
- Maintain accuracy in handling cash, responsible for the cash drawer and balancing shift report, know how to handle money and make changes correctly
- Operate switchboard and transfer calls as required by shift
- Keep all business confidential on and off duty
- Know room rates, locations, and furnishings of all rooms
- Know physical make-up of building interior and exterior
- Promote membership in the franchise's membership club
- Help secure lodging for guest by referrals when hotel is full
- Know what attractions, restaurants, and events are available, be familiar with publications and maps for providing directions
- Be polite and present a friendly and caring image
- Take and record reservations with accuracy, confirm as requested
- Check credit cards and guaranteed reservations for validity and acceptability
- Know status of reservations on a daily and future basis
- Be able to handle guest complaints
- Know emergency procedures and how to respond, be familiar with fire system and how to shut it off if there is a false alarm
- Each employee is part of the hotel security team and responsible for reporting hazards and investigating incidents, completing Incident and Accident Reports
- Know where gas, electric, water cut off, and breakers are located
- Know location of emergency lights
- Each shift must keep lobby and office area clean at all times
- Know computer operations including procedures for shut down
- Desk clerks should know how to set up and maintain continental breakfast and make coffee properly
- Know the location of the ADA box and how to use it
- Complete Call Back Sheet and file
- Complete Room Availability form
- Complete Comment Log for your shift
- Complete Shift Verification Form
- Perform all other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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