Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Health and wellness resources
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Educational and professional development
Referral Bonus Program
Job Description
HHM Hotels is a reputable and dynamic hospitality company known for providing exceptional guest experiences across its portfolio of hotels. With a focus on comfort, service excellence, and sustainability, HHM Hotels has built a strong reputation in the hotel industry. The brand is dedicated to fostering a welcoming environment for both its guests and employees, emphasizing growth opportunities, diversity, and community engagement. As part of a larger network of hospitality properties, HHM Hotels offers a range of career paths, benefits, and a supportive work culture designed to help its team members thrive and develop their professional skills.
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Job Requirements
- High School diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High School diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephones or PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, escalating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing guest satisfaction
- practice safe work habits and follow safety standards
- assist in breakfast area or with guest luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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