Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Educational development
Referral Bonus
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to excellence and guest satisfaction. As a leader in the hotel industry, HHM Hotels operates a variety of properties that cater to diverse guest needs, ranging from business travelers to vacationing families. The brand prides itself on creating welcoming environments that reflect high standards of service, comfort, and sustainability. With a focus on nurturing talent within the organization, HHM Hotels offers a clear growth path for employees, ensuring career advancement opportunities in an empowering work culture. This makes the company an ideal workplace for individuals passionate about hospitality and... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Willingness to work flexible hours including holidays and weekends
- Strong customer service orientation
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including holidays and weekends
- Proficiency in handling cash and basic bookkeeping
- Ability to stand for extended periods and perform physical tasks
- Commitment to guest satisfaction and team collaboration
Job Duties
- Greet guests immediately and offer assistance with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Monitor guest satisfaction scores and work to improve them
- Practice safe work habits and follow MSDS and OSHA standards
- Assist in breakfast area or with luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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