Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a respected and growing hospitality company dedicated to providing exceptional guest experiences across its diverse portfolio of hotel properties. Known for fostering a supportive workplace culture that values both the well-being of its employees and the satisfaction of its guests, HHM Hotels emphasizes inclusivity, opportunity, and the commitment to excellence. At its core, the company operates with a core philosophy that prioritizes people as their greatest asset, and it encourages a nimble and accountable team environment where employees are empowered to deliver superior service and exceed guest expectations.
The role of Guest Service Agent at ... Show More
The role of Guest Service Agent at ... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer to assist with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or the PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to a supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes if not available in guest rooms
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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