Drury Hotels Company, LLC logo

Guest Service Agent

Job Overview

briefcase

Employment Type

Hourly
Full-time
Part-time
clock

Compensation

Type:
Hourly
Rate:
Exact $22.00
clock

Work Schedule

Flexible
diamond

Benefits

quarterly bonuses
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
401(k) retirement plan

Job Description

Drury Hotels is a highly respected hospitality company known for its commitment to providing exceptional guest experiences and fostering a positive work environment for its employees. Operating with a strong focus on quality and service, Drury Hotels has earned recognition such as being ranked among Newsweek's America's Greatest Workplaces for 2025. The company places great emphasis on work-life balance and career growth, ensuring that team members are not only compensated well but also valued for their contributions and individuality. Drury Hotels operates across multiple locations, including the prominently situated property at 2000 Hotel Plaza Boulevard in Lake Buena Vista, Florida.... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in front desk or customer service roles preferred
  • Ability to handle money accurately
  • Strong communication skills in English
  • Ability to multitask and remain organized under pressure
  • Willingness to work flexible shifts including mornings and evenings
  • Positive attitude and friendly demeanor

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Serve as the happy, helpful face of our hotel to guests entering and departing our front door
  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.