Drury Hotels Company, LLC logo

Guest Service Agent

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.50
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Work Schedule

Flexible
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Benefits

quarterly bonuses
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Employee assistance program
Company-matched 401(k)
Career development programs
Award-winning workplace

Job Description

Drury Hotels is a renowned hospitality brand recognized for delivering exceptional guest experiences combined with a supportive and empowering work environment for its team members. The property located at 815 1st Avenue in Coralville, Iowa, embodies the high standards and warm hospitality the company is known for nationally. Drury Hotels doesn't just aim to fill positions; it offers an environment where employees truly belong and thrive. Understanding that securing a job is merely the beginning of a rewarding career, Drury Hotels prioritizes creating a place where every team member feels valued and appreciated for who they are and what they... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Ability to handle cash transactions accurately
  • Strong communication and multitasking skills
  • Ability to provide exceptional guest service in a fast-paced environment
  • Must be able to work flexible hours including evenings, weekends, and holidays

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.