Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
Our company is a well-established hospitality organization committed to delivering exceptional guest experiences through genuine hospitality and superior service. With a focus on accountability, attention to detail, integrity, and quality, we have built a reputation for exceeding guest expectations. As a growing hotel chain, we emphasize associate engagement, excellent presentation, driving guest loyalty, ensuring financial success, and contributing to both community and global initiatives. We foster a safe and inclusive workplace environment, embracing diversity and providing equal employment opportunities irrespective of race, color, gender, sexual orientation, or any other protected status.
The role we are seeking to fi... Show More
The role we are seeking to fi... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends and holidays
- Previous experience in hotel front office operations preferred
- Proficiency in English required, bilingual is an asset
- Excellent written and verbal communication, coaching and interpersonal skills
- Strong guest service orientation utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
- Must have open availability to work weekends and holidays
- Frequent walking and standing during shift
- May occasionally exert up to 25 pounds lift, carry, push or pull objects
Job Qualifications
- Previous experience in hotel front office operations preferred
- Proficiency in English required, bilingual is an asset
- Excellent written and verbal communication, coaching and interpersonal skills
- Strong guest service orientation utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
- Ability to work all shifts including overnights, weekends and holidays
- Must have open availability to work weekends and holidays
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100 percent accuracy, swift but correct room assignments
- Issue keys while ensuring utmost safety and confidentiality
- Maintain and protect guest privacy and discretion
- Settle guest accounts while ensuring all services standards are followed
- Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- Drive revenue through room upsells and cross-promotion of other hotel outlets
- Build strong rapport with support departments
- Create reservations for guests who are at the desk or who call in after hours
- Consistently offer professional, engaging and friendly service
- Resolve guest issues and inquiries and escalate to supervisor or manager when appropriate
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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