Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Job Description
Sonesta is a renowned international hotel company recognized for delivering outstanding hospitality and exceptional guest experiences across its portfolio of properties worldwide. As a leading name in the hospitality industry, Sonesta prides itself on creating inviting environments that blend comfort and luxury, meeting the needs of a diverse clientele from leisure travelers to business guests. With a commitment to quality, service excellence, and innovation, Sonesta has established itself as a preferred choice for travelers seeking memorable stays enriched by personalized service and attention to detail.
The company operates a variety of hotel brands encompassing full-service resorts, extended stay hotels, boutiqu... Show More
The company operates a variety of hotel brands encompassing full-service resorts, extended stay hotels, boutiqu... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of hotel or retail customer service experience preferred
- Ability to speak, read, and write fluent English
- Ability to stand for extended periods
- Frequently bend, climb, kneel, and move about the facility
- Carry, lift or pull items up to 50 pounds
- Ability to handle objects and equipment frequently
- Willingness to work mornings, evenings, weekends, and holidays
- Valid driver’s license
- Required to obtain ServSafe certification
- May be required to obtain TIPS certification.
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license.
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- Up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy related to room type and pricing
- Promote teamwork and quality service through daily communication with management and other shifts
- Service the shoppe and the pour ensuring guests receive hotel products and services
- Fulfill guest special requests and ensure proper guest service delivery
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other assigned duties.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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