Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.25
Work Schedule
Flexible
Benefits
Employee discounts on food and non-alcoholic beverages
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Job Description
This esteemed hotel, proudly representing its namesake city, is devoted to delivering exceptional hospitality experiences that highlight quality, kindness, and inclusivity. The establishment embraces the core values of inspiring wonder through innovation and creativity, showing hospitality by fostering an inclusive culture, pursuing excellence with attention to detail and quality focus, demonstrating intentionality through empathetic engagement, and cultivating community by promoting collaboration and celebration. Known for creating a home away from home for guests and actively contributing to community engagement, the hotel has established itself as a leader in the hospitality industry with a strong commitment to authenticity and memorable guest... Show More
Job Requirements
- High school diploma, general education degree or international equivalent required
- Minimum of one year of customer service experience, preferably in a resort or hotel front office environment
- Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly
- Ability to be on your feet and alert for extended periods of time
- Ability to lift up to 35 lbs as needed
- Continuous use of hands and arms
- Continuous bending, reaching, and twisting
- Maintains strong personal image and uniform standards
Job Qualifications
- A commitment to cultivating extraordinary guest experiences
- Basic knowledge of office equipment required to perform the job
- Ability to establish and maintain effective working relationships with co-workers and leaders
- Strong problem-solving skills
- Capable of seeing a task through to completion
- Strong organizational skills
- Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly
- Bi-lingual a plus
Job Duties
- Register guests and assigns rooms
- Accommodates special requests whenever possible
- Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms
- Takes room reservations
- Knows cancellation procedures
- Expert in hotel PMS software
- Process guest check-outs
- Uses proper telephone etiquette
- Ensures interdepartmental pass-on is accurate and updated each shift and is aware of daily activities and meetings taking place in the hotel
- Attends department meetings
- Reports any unusual occurrences or requests to the Front Office Supervisor or Front Office Manager
- Knows all safety and emergency procedures, is aware of accident prevention policies
- Maintains the cleanliness and neatness of the front desk area
- Flexible with scheduling to accommodate business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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