Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Educational development
Referral Bonus
Job Description
HHM Hotels is a renowned hospitality company managing a diverse portfolio of hotel properties committed to delivering exceptional guest experiences. As a dynamic player in the hotel industry, HHM Hotels focuses on providing high-quality accommodations, excellent customer service, and a supportive work environment for its employees. With a reputation for operational excellence and a dedication to sustainability, HHM Hotels offers both full-time and part-time employment opportunities across multiple properties, emphasizing career growth and professional development within the hospitality sector.
The role of Guest Service Agent at HHM Hotels is integral to maintaining and enhancing the guest experience from the ... Show More
The role of Guest Service Agent at HHM Hotels is integral to maintaining and enhancing the guest experience from the ... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, escalating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and follow MSDS and OSHA standards
- assist in the breakfast area or with guest luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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