Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Employee assistance program
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Wellness Program
Educational development
Referral Bonus
Job Description
HHM Hotels is a distinguished hotel management company known for delivering exceptional hospitality experiences through its portfolio of well-managed hotels. Renowned for its commitment to excellence and guest satisfaction, HHM Hotels operates a variety of properties that offer both full-service and select-service accommodations. The company emphasizes a culture of care, professionalism, and continuous growth, ensuring that every guest encounter is marked by comfort, convenience, and personalized service. HHM Hotels prides itself on its core values which include People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, representing the company's dedication to both its guests and... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High School diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- register guests and assign hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating issues to supervisors when necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities including balancing accounts and conducting audits
- monitor and strive to increase guest satisfaction scores
- practice safe work habits and comply with MSDS and OSHA standards
- assist in breakfast area or with guest luggage during peak times
- ensure overall guest satisfaction
- perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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