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Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
We are a renowned hospitality company recognized for our commitment to delivering exceptional guest experiences and fostering a positive work environment. Our organization is driven by core principles including associate engagement, outstanding hotel presentation, strong guest loyalty, financial success, and a commitment to community and global initiatives. We pride ourselves on genuine hospitality, providing service that consistently exceeds guest expectations. As a growing company, we focus on creating loyal relationships by delivering on promises with accountability, attention to detail, integrity, and superior quality. Our culture encourages team members to contribute meaningfully to an unforgettable experience for every guest, supporting both... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- must have open availability work weekends and holidays
- frequent walking and standing during shift
- may occasionally exert up to 25 pounds lift, carry, push, or pull objects
Job Qualifications
- Previous experience in hotel front office operations preferred
- proficiency in English required, bilingual is an asset
- excellent written and verbal communication, coaching and interpersonal skills
- strong guest service orientation, utilizing empathy and creative thinking
- ability to work well under pressure
- thrives in a fast-paced environment
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100 percent accuracy, swift but correct room assignments
- issue keys while ensuring utmost safety and confidentiality
- maintain and protect guest privacy and discretion
- settle guest accounts while ensuring all services standards are followed
- assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- drive revenue through room upsells and cross-promotion of other hotel outlets
- build strong rapport with support departments
- create reservations for guests who are at the desk or who call in after hours
- consistently offer professional, engaging and friendly service
- resolve guest issues and inquiries, and escalate to Supervisor or Manager when appropriate
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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