Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
This position is with a hospitality establishment that values excellent guest service and operational efficiency. The company is dedicated to providing guests with a welcoming and pleasant stay, ensuring their needs are met promptly and professionally. This establishment likely operates as part of a hotel or motel chain, focusing on quality customer interaction and maintaining a smooth front desk operation. Though specific company details are not provided, the nature of the role indicates a professional service environment centered around lodging and guest management. The role is typically full-time with variable shifts depending on the service hours, emphasizing punctuality and customer... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or hospitality preferred
- Ability to handle cash accurately
- Strong communication skills
- Ability to use computer systems and switchboard
- Knowledge of emergency procedures
- Ability to work flexible shifts
- Friendly and professional attitude
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Proficiency in cash handling and basic accounting
- Strong communication and interpersonal skills
- Ability to operate switchboard and computer systems
- Knowledge of emergency procedures
- Ability to multitask in a fast-paced environment
- Friendly and professional demeanor
- Basic knowledge of local area and attractions
Job Duties
- Begin work at the specified time
- Greet guests and check them in and out with friendliness, speed and accuracy
- Maintain all paperwork as required by the shift
- Handle cash accurately and balance the cash drawer and shift report
- Operate switchboard and transfer calls as needed
- Maintain confidentiality of business information
- Know room rates, locations, and furnishings
- Be familiar with the building's interior and exterior layout
- Promote membership in the franchise’s membership club
- Secure lodging for guests by referrals when the hotel is full
- Provide information about local attractions, restaurants, and events
- Present a polite, friendly and caring image
- Take and record reservations accurately and confirm as requested
- Check credit cards and guaranteed reservations for validity
- Know daily and future reservation status
- Handle guest complaints effectively
- Know and respond to emergency procedures and fire system operation
- Report hazards and investigate injuries on premises
- Know location of gas, electric, water shut-offs, breakers, and emergency lights
- Keep lobby and office area clean
- Know computer operations and shut down procedures
- Set up and maintain continental breakfast and coffee
- Know location and usage of ADA box
- Complete Call Back Sheet, Room Availability Form, Comment Log, and Shift Verification Form
- Perform all other assigned duties
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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