Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
This position is with a reputable hotel that values exceptional guest service and hospitality. The hotel is dedicated to providing a welcoming and comfortable environment for all guests, ensuring that every visitor's stay is memorable and exceeds expectations. As a well-established player in the hospitality industry, this hotel offers a variety of accommodations and amenities designed to meet the diverse needs of travelers, whether they are visiting for business or leisure.
The Guest Service Agent plays a vital role within the hotel, acting as the primary point of contact for guests from the moment of check-in to check-out. This... Show More
The Guest Service Agent plays a vital role within the hotel, acting as the primary point of contact for guests from the moment of check-in to check-out. This... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in guest services or hospitality preferred
- excellent customer service skills
- ability to manage cash and financial transactions
- strong organizational skills
- effective communication abilities
- ability to work flexible shifts including weekends and holidays
- knowledge of emergency procedures and safety protocols
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- ability to handle cash transactions accurately
- knowledge of local area attractions preferred
- basic computer skills
- ability to work in a fast-paced environment
- problem-solving skills
- team-oriented attitude
Job Duties
- Greet guests
- check them in and out with friendliness, speed, and accuracy
- maintain all shift paperwork
- handle cash accurately and balance shift report
- operate switchboard and transfer calls
- keep business confidential on and off duty
- know room rates, locations, and furnishings
- promote membership in franchise club
- secure lodging referrals when hotel is full
- provide local attractions and directions information
- take and confirm reservations accurately
- check credit cards and reservation guarantees
- monitor reservation status
- handle guest complaints professionally
- follow emergency procedures and safety protocols
- maintain lobby and office cleanliness
- operate front desk computer systems
- assist with continental breakfast setup
- complete required shift forms
- perform all other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in:
Jobs By Filter