Guest Service Agent

Fayetteville, NC, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible work schedule

Job Description

This position is with a reputable hotel that values exceptional guest service and hospitality. The hotel is dedicated to providing a welcoming and comfortable environment for all guests, ensuring that every visitor's stay is memorable and exceeds expectations. As a well-established player in the hospitality industry, this hotel offers a variety of accommodations and amenities designed to meet the diverse needs of travelers, whether they are visiting for business or leisure.

The Guest Service Agent plays a vital role within the hotel, acting as the primary point of contact for guests from the moment of check-in to check-out. This... Show More

Job Requirements

High school diploma or equivalent
prior experience in guest services or hospitality preferred
excellent customer service skills
ability to manage cash and financial transactions
strong organizational skills
effective communication abilities
ability to work flexible shifts including weekends and holidays
knowledge of emergency procedures and safety protocols

Job Qualifications

High school diploma or equivalent
previous experience in hospitality or customer service preferred
strong communication and interpersonal skills
ability to handle cash transactions accurately
knowledge of local area attractions preferred
basic computer skills
ability to work in a fast-paced environment
problem-solving skills
team-oriented attitude

Job Duties

Greet guests
check them in and out with friendliness, speed, and accuracy
maintain all shift paperwork
handle cash accurately and balance shift report
operate switchboard and transfer calls
keep business confidential on and off duty
know room rates, locations, and furnishings
promote membership in franchise club
secure lodging referrals when hotel is full
provide local attractions and directions information
take and confirm reservations accurately
check credit cards and reservation guarantees
monitor reservation status
handle guest complaints professionally
follow emergency procedures and safety protocols
maintain lobby and office cleanliness
operate front desk computer systems
assist with continental breakfast setup
complete required shift forms
perform all other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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