Guest Service Agent

Roseville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $18.50

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Job Description

HHM Hotels is a reputable hospitality company managing a diverse portfolio of hotels committed to delivering exceptional guest experiences. With a focus on quality service, attention to detail, and sustainability, HHM Hotels aims to provide a welcoming and comfortable atmosphere for all guests. The company emphasizes the importance of a supportive work environment, employee growth, and maintaining high standards in the hospitality industry. Known for its people-centered values, HHM Hotels operates with the principles "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It." This establishes HHM Hotels as an employer of choice for individuals seeking... Show More

Job Requirements

High school diploma or equivalent preferred
Previous customer service experience or equivalent training required
Knowledge of PMS systems preferred

Job Qualifications

High school diploma or equivalent preferred
Previous customer service experience
Knowledge of PMS systems preferred

Job Duties

Immediately greet guests and offer to assist with their needs
Register and assign guests to hotel rooms
Establish methods of payment and verify credit
Make and confirm reservations
Compute bills, collect payments, and make change for guests
Transmit and receive messages, using telephones or the PMS system
Respond to guest requests in a timely manner
Receive and resolve guest complaints, elevating to supervisor if necessary
Secure guests' valuables in hotel safe or safe-deposit boxes
Perform bookkeeping activities, such as balancing accounts and conducting audits
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
Ensure overall guest satisfaction
Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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