Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $17.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Wellness Program
Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a reputable hospitality company known for delivering exceptional guest experiences through a commitment to quality, sustainability, and service excellence. Managed by HHM Hotels, this organization operates within the hotel industry, focusing on providing comfortable and welcoming accommodations to travelers. The company emphasizes a culture of professionalism, guest satisfaction, and employee growth, making it an ideal workplace for individuals passionate about hospitality and customer service.
The Guest Service Agent role at HHM Hotels is crucial in shaping the first impression guests have upon arrival. This position involves greeting, registering, and servicing guests in a courteous and friendly ma... Show More
The Guest Service Agent role at HHM Hotels is crucial in shaping the first impression guests have upon arrival. This position involves greeting, registering, and servicing guests in a courteous and friendly ma... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Immediately greet guests and offer to assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, escalating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and follow MSDS and OSHA standards
- assist in the breakfast area or help guests with luggage during peak times
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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