Guest Service Agent

Madison, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Retirement Plan

Training and development opportunities

employee recognition programs

Job Description

Fairfield Inn - (LHP Madison2) is a trusted hotel establishment located in Madison, WI, known for providing comfortable accommodations and exceptional customer service to travelers and guests. As part of a respected brand in the hospitality industry, this property emphasizes the importance of a cohesive and supportive work environment, fostering growth and development among its team members. The company is committed to hiring and training good people and believes the key to its superior results comes from investing in its employees, promoting leadership opportunities, and maintaining a positive culture throughout the organization.

Joining the Fairfield Inn team as a ... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Ability to provide exceptional customer service
Strong communication skills
Basic computer proficiency
Ability to work flexible hours
Friendly and professional attitude
Ability to handle multiple tasks simultaneously

Job Qualifications

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong communication and interpersonal skills
Ability to multitask and handle stressful situations calmly
Basic computer skills including reservation systems
Friendly and professional demeanor
Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

Greet and register guests, assign rooms, and process payments
Handle reservations, incoming calls, messages, and guest inquiries
Provide local area information and assist with dining, transportation, and tour arrangements
Maintain accurate guest records and perform shift reports
Ensure all guest requests are addressed promptly and courteously
Promote hotel services using suggestive selling to maximize revenue
Follow service standards, dress code, and safety procedures
Assist with front desk operations, including PBX and reservationist duties as needed
Create a welcoming environment through professional communication and attention to detail

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: