Guest Service Agent
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Health and Wellness Program
Travel Discounts
Commuter Transit Benefits
Employee assistance program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hotel management company known for providing exceptional hospitality services across its properties. As a reputable player in the hospitality industry, HHM Hotels focuses on delivering a memorable guest experience by adhering to high brand and sustainability standards. The company prides itself on its commitment to excellence, safety, and customer satisfaction, which makes it a preferred employer for individuals seeking growth and professional development in the hotel sector.
This opportunity is for the position of Guest Service Agent, a vital role within the hotel’s front office team responsible for greeting, registering, and servicing guests ... Show More
This opportunity is for the position of Guest Service Agent, a vital role within the hotel’s front office team responsible for greeting, registering, and servicing guests ... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Ability to work flexible schedules including holidays, weekends, and alternate shifts
- Physical capability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Strong communication skills
- Ability to provide excellent customer service
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training
- Knowledge of PMS systems preferred
- Strong communication and interpersonal skills
- Ability to handle guest complaints professionally
- Basic bookkeeping and cash handling skills
- Ability to work flexible schedules including holidays and weekends
Job Duties
- Greet guests immediately and offer assistance
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalate to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Maintain awareness of guest satisfaction scores and work toward improvements
- Practice safe work habits and comply with MSDS and OSHA standards
- Assist in the breakfast area or help guests with luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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