Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Kimpton Hotels & Restaurants is recognized as a leader in boutique hotel and restaurant hospitality, known for creating memorable and heartfelt experiences for all guests and employees alike. Founded in 1981 by Bill Kimpton in San Francisco, the company started as a rebellion against generic, impersonal hospitality standards. Instead, it fostered a unique cultural environment that emphasizes genuine human connections and encourages individuality, creativity, and self-leadership among its team members. This ethos underpins the entire operation and is reflected in the company’s signature welcoming atmosphere that makes all guests feel truly valued and respected.
The spirit of Kimpton is lively... Show More
The spirit of Kimpton is lively... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure, dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations
- Ability to enter information accurately
Job Qualifications
- High school diploma or general education degree (GED)
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Familiarity with hotel systems and operations
- Ability to enter information accurately
- Excellent communication skills
- Ability to work well under pressure
- Flexible and adaptable to changing work schedules
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost and found articles accompanied by a completed lost and found report
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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