Drury Hotels Company, LLC logo

Guest Service Agent

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $16.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Life insurance
Disability insurance
Paid Time Off
401(k)
Employee Discounts
quarterly bonuses

Job Description

Drury Hotels is a renowned hospitality company known for its commitment to providing exceptional guest experiences and a positive work environment. With a strong presence across the United States, Drury Hotels has earned a reputation as a leading hotel chain, distinguished by its award-winning culture and dedication to employee satisfaction. Recognized among Newsweek's America's Greatest Workplaces 2025, Drury Hotels offers flexible scheduling, excellent benefits, and extensive opportunities for career advancement. The company fosters a supportive workplace where team members feel valued, encouraged, and empowered to grow both personally and professionally.

Located in Springfield, Missouri, the Drury In... Show More

Job Requirements

  • High school diploma or equivalent
  • prior customer service experience preferred
  • ability to work flexible hours including nights, weekends, and holidays
  • strong communication and interpersonal skills
  • basic computer proficiency
  • valid identification for employment

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • demonstrated attention to detail while handling multiple tasks simultaneously
  • familiarity with handling money, making change, and using office machines in day-to-day activities
  • ability to speak and receive direction (written and verbal direction) in English
  • willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
  • present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 service attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.