Drury Hotels Company, LLC logo

Guest Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Flexible
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Benefits

quarterly bonuses
Paid Time Off
hotel discounts
Free room nights
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan

Job Description

Drury Hotels is a renowned hospitality company dedicated to delivering exceptional service and unforgettable experiences to its guests. Founded with a commitment to hospitality excellence, Drury Hotels has grown to become a respected name in the hotel industry, operating numerous properties across the United States. Known for combining comfort, convenience, and a warm atmosphere, Drury Hotels provides travelers with high-quality accommodations and outstanding customer service in every location.

Located at 9501 Blairwood Road in Louisville, Kentucky, the Drury Hotel property offers a welcoming environment for guests and a supportive workplace for team members. The company’s core values emphasize respect, i... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Ability to handle cash and operate basic office equipment
  • Strong communication skills in English
  • Capable of multitasking and maintaining attention to detail
  • Availability to work flexible hours including weekends and holidays
  • Willingness to work independently when scheduled

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Serve as the happy, helpful face of our hotel to guests entering and departing our front door
  • Ensure exceptional, positive experiences for our diverse team members and guests
  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a plus 1 Service attitude

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.